The role will report directly to the Business Development Manager – Ag (Rob Edwards) and be based at Thame, with frequent travelling to other locations.
1.1 To ensure that all duties are providing the highest customer service in terms of general dealings with the customer and delivery performance in order to contribute in a positive manner to the overall customer experience.
2.1 Promote and maintain a high Health and Safety Culture.
2.2 Monitor and review procedures/processes (inc. ISO, Company and JSOX) for compliance, standardisation and/or change enhancement so that they remain fit for purpose, ensuring that all are documented, advertised and adopted as working practices. 2.3 To ensure that all practices are conducted in a legal, ethical, confidential and moral way.
3.1 Ensure the effective recruitment, selection and induction of new staff.
3.2 Review and maintain effective levels of headcount.
3.3 Direct, motivate and train divisional staff as required, ensuring that they are fully trained to undertake their role.
3.4 Undertake regular staff performance reviews both formally and informally.
3.5 Be responsible for the development and discipline of team members in line with company policy.
3.6 Develop and maintain a culture of continuous improvement.
3.7 To work with the management and staff of the Company to improve engagement and involvement.
4.1 To action all duties in a cost conscious way whilst minimising waste.
5.1 To undertake market research, providing data to the BDM which might lead to sales, parts and service growth opportunities, including competitor pricing, benefits etc.
5.2 To attend and assist/present in various meetings/initiatives such as dealer and customer surveys, sales meetings, trade shows, product demonstrations, providing technical support and follow up, as required.
5.3 Deliver, in coordination with the training manager, training on Company products to the field and dealer staff. Permanently updating on knowledge about the Company as well as our competitors product line-up and prepare/ deliver the product comparisons identifying unique selling points.
5.4 In conjunction with the Marketing department to recommend product positioning for advertising/website, promotional and sales material and ensure product message is communicated correctly.
5.5 To implement innovative marketing and sales planning initiatives in conjunction with the BDM, Dealer Development Manager (DDM) and Marketing department.
5.6 Assist in the resolution of dealer enquiries/complaints and maintain effective working relationships with the dealers and customers.
5.7 Identify the need for new product development and existing product improvements, working in conjunction with R&D and supporting R&D surveys.
5.8 Support local homologation process and product documentation translation.
5.9 Guide engineering and product development from a sales and marketing perspective.
5.10 Support and work with sales and marketing staff and dealers to achieve divisional and corporate objectives and manage resources.
5.11 To assist with new business projects.
5.12 To develop and implement strategies to motivate dealers/distributors, their sales and marketing managers and appropriate staff in conjunction with the BDM and DDM.
5.13 Recommend to the BDM, pricing strategies to ensure that the product market share, sales and profit contribution plans are not threatened.
5.14 Prepare and create the relevant machine configurations and respective price build up.
5.15 Undertake any other duties and responsibilities commensurate with the level and responsibilities of the position.
5.16 Work in harmony with all other personnel and communicate in an open courteous manner with colleagues and customers.
5.17 Carry out responsibilities in accordance with Company policies and procedures.
5.18 Undertake any training necessary to carry out duties and responsibilities.
5.19 Maintain confidentiality at all times in relation to product, financial aspects etc of both Kubota and the dealer network.
5.20 Ensure that Safe Systems of Work and Standard Operating Procedures are in place, advertised, adopted and remain relevant for each section of responsibility, reviewing as required.
Standards of Performance are Achieved When (KPI’s)
Essential Skills, Knowledge and Experience
If you believe that you have the skills, knowledge and experience to be a success in this role please apply, in writing, to the Human Resources email address – email@example.com Please include an up-to-date CV and covering letter highlighting the areas you feel to be relevant to your application, (for external applications please include details of your current salary package).
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